Terms of Service

These terms are an agreement between [LEGAL ENTITY NAME] (“we”) and the business using RotaTeam (“you”). By creating an account you accept them.

What RotaTeam does

RotaTeam helps you build staff rotas. It proposes schedules based on what you tell it about your business. Every rota is a proposal for you to review — you decide what to publish, and you remain the employer.

What it does not do

RotaTeam is not an employment law adviser and does not check your rotas against working time law, rest break rules, minimum wage, or your own employment contracts. Those obligations remain entirely yours. Do not treat a rota RotaTeam produced as evidence that it is lawful.

Your account

Keep your login details secure and tell us promptly if you think someone else has them. You are responsible for what happens under your account. You must be 18 or over and authorised to act for your business.

Your data, and your staff's

Your business data remains yours. You grant us permission to process it only to provide the service. When you put staff records into RotaTeam you are the data controller for them and we are your processor; our Privacy Policy and our data processing agreement set out what that means. You confirm you have a lawful basis for putting those records in, and that you have told your staff their data is held in a scheduling system.

Acceptable use

Do not attempt to break into the service, disrupt it for others, resell it without our agreement, or use automated means to place unusual load on the AI features. We may suspend an account that does.

Trial, pricing and payment

New accounts get a [30]-day trial with no card required. After that, [PRICING — AMOUNT, PER WHAT, HOW OFTEN]. Fees are payable in advance and are non-refundable except where the law requires otherwise. We will give at least [30] days' notice by email before changing the price.

Availability

We work to keep RotaTeam available but do not guarantee uninterrupted service. We may take it down for maintenance, and will try to do so outside normal business hours. [ADD AN SLA HERE IF YOU EVER PROMISE ONE.]

Ending the agreement

You may close your account at any time. We may end this agreement on [30] days' notice, or immediately if you break these terms. Export anything you want to keep before closing: we delete account data within [30] days.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for lost profits, lost business, lost data, or losses arising from a rota you chose to publish; and our total liability in any twelve-month period is limited to the fees you paid us in that period. [HAVE A SOLICITOR CONFIRM THIS CLAUSE IS ENFORCEABLE AND APPROPRIATE.]

Law

These terms are governed by the law of [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND], and its courts have exclusive jurisdiction.

Contact

[SUPPORT EMAIL] · [POSTAL ADDRESS]